Which messaging channels are supported?

WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram, web chat widget, email (Gmail/Outlook IMAP) and Booking.com messaging. All in one inbox.

What happens if the AI gives a wrong answer?

When confidence is low, AI auto-handoffs: "One moment, connecting you to an agent." Threshold is tunable.

Will it replace my existing chatbot?

Yes. We provide a 1-day migration from Botpress, Tidio, Intercom etc. Prior conversations are imported, AI takes over seamlessly.

AI Text Assistant

WhatsApp, Instagram, Web Chat — All Guest Messages, One AI

Whichever channel guests message you on — pricing, availability, change requests — answered in under 30 seconds.

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Many channels = fragmented team = slow replies

Guests text — they don't call. WhatsApp, Instagram DM, web chat, email, Booking messages... Your front-desk team juggles 5 windows, average reply takes 4-6 hours. Guests who wait more than 5 minutes book elsewhere.

Benefits

✓All channels in one dashboard
✓Average first reply: <30 seconds
✓Instant correct answers on price, availability, room type
✓Multilingual (EN/TR/AR/RU/DE) with auto-detect
✓Smart handoff to staff when needed
✓Direct booking written to PMS

Features

Omnichannel Inbox

WhatsApp Business API, Instagram, Telegram, web chat, email — one panel. Staff replies without thinking about channel.

AI Trained on Your Tone

AI learns your brand voice, polite templates and standard policies. Sounds like your hotel — not a robot.

Direct Booking

AI quotes price, shows availability, sends payment link. Guest books without ever picking up the phone.

Complaint & Escalation

Negative sentiment or trigger keywords ("complaint, manager, refund") instantly route to a human agent.

Sample Use Case

A 120-room city hotel in Istanbul received 200+ WhatsApp messages daily with 5-hour average reply. After Fix My Otel text AI: 22-second average reply, direct booking conversion up 3.2x.

FAQ

Which messaging channels are supported?: WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram, web chat widget, email (Gmail/Outlook IMAP) and Booking.com messaging. All in one inbox.
What happens if the AI gives a wrong answer?: When confidence is low, AI auto-handoffs: "One moment, connecting you to an agent." Threshold is tunable.
Will it replace my existing chatbot?: Yes. We provide a 1-day migration from Botpress, Tidio, Intercom etc. Prior conversations are imported, AI takes over seamlessly.